*Processing time does NOT include shipping time*

Shipping from Home:

• Signed copies, merchandise, specialty paperback or hardcover boxsets, etc.

This depends heavily on books being in stock here at my house. When they are not, I turn off their add to cart button on the product page. But if a bunch of orders all come in at once, I may run out of supply before I can do that. I will reach out to you if I can't ship due to an out-of-stock issue.

I will make every effort to ship orders the next business day (M-F) after I've received them. But I reserve up to three days, assuming the books are in stock. I care for an elderly family member and will not always be able to handle orders in one day.

Once I've shipped, it is in the control of the chosen carrier service.

Digital Purchases:

• Ebooks & Audiobooks I sell directly versus thru a vendor like Amazon

These will trigger and deliver as soon as I process the order. Because I ship paper goods from home, I can't just leave "auto fulfill" triggered. But I get alerts when orders come in; I will trigger those digital purchases as soon as I see them.

Print-on-Demand books:

• Unsigned copies of paperbacks and hardcovers that print and ship from BookVault

Those typically take 2-3 days to print and start shipping; but they can take up to 5. They now print directly in most of the English-speaking nations, which has cut down on the shipping time that follows processing.

"Busy Periods"

• Pre-Christmas, for example

My processing will be very much the same. But POD processing will be slower, as will shipping.

Throughout your order process, my store will send emails to update you with each benchmark step.

• When you place an order, my store pulls in "real time" data for price and estimated date of arrival from the shipping services.
• International customers may receive import, tax, or customs fees. I do not pay those—they are the customer's responsibility to pay before they will receive their package from the carrier. You should research those fees with your country's government before placing an order.
• Processing time is a separate entity; shipping time doesn't start until I've... you know... actually shipped it!
• Paying for Priority Shipping does NOT speed up my processing time
• At this time, I only sell and ship to the countries and territories thereof for: US, Canada, Mexico, Costa Rica, UK, Australia, and New Zealand. I do not anticipate selling and shipping to most EU nations due to complex GDPR and tax laws.

I have started printing my own shipping labels through my Shopify store. If you create an account when you order, you will be able track them there once they're shipped. At that time, you will also get an email with the tracking number.

You will also get emails with tracking info when ordering unsigned books through BookVault.

If your order seems delayed, you need to contact the shipping carrier before contacting me. I will only get the same information you are already getting.

I will not send out replacements for lost packages until after you have filed a claim with the shipper.

I am not responsible for stolen packages.

ADDRESS

Please PLEASE triple check you've entered the address correctly. I've had to pay to ship up to three times to the wrong address because the customer refused to believe they entered it incorrectly.

Once an order is packaged and a tracking number assigned, I can't change the address.

Orders that are shipped out to a wrong/old/unoccupied address will be met with a reshipment charge. Alternatively, your order will be refunded minus the initial shipment charge if one was made.

A Note about "SHOP"

Many people have reported to some of my peer authors that Shop's tracking reported their books were delivered when they hadn't even been shipped yet! Always trust the shipping information provided through you customer profile over what "Shop" says if you chose to buy through that process.

All orders are final and non refundable** in most cases, including "you changed your mind." If the circumstances warrant it (serious damage), I may choose to offer a replacement or swap to a comparable product. This is not guaranteed and is solely at the discretion of Crossed Cannons Publishing LLC.

**If your order had the wrong items, please reach out to me asap.

Products are packaged thoroughly. Any minor scuffs or flaws that are a result of normal shipping procedures are not covered.

If the package went through a beating and the products have incurred serious damage, I will most likely send you a replacement, but only for the damaged items.

All claims of serious damage must be reported to me within 7 days of receipt. This includes gifts for others! It is your responsibility to inspect the condition upon receipt.

I do NOT replace damaged books that you purchased from other retailers.

Please note, you will be asked to return your damaged product in order to receive a replacement. I do not cover this fee or provide a return shipping label. Customers understand that in doing this, there is no guarantee that the replacement will arrive undamaged. You will need to submit the return has been shipped within 7 days. Failure to do so will end the replacement or exchange process.

There are no refunds or replacements offered for books specifically purchased as "Dinged, Dented, Damaged, etc."

I do not offer replacements for general wear and tear on books. I also do not offer replacements on merch items that have been used in ANY capacity after receipt of the order. I also do not offer replacements to customers who have been found to be resellers on any website!

I will reach out to you due to an order I can't fulfill due to lack of inventory. If you haven't responded in two days, I will hold all items until the missing items are back in stock.

But at your request, I'm happy to mail partial orders and fulfill the other items as soon as I get them.

Cascadia Fallen is the lead trilogy; Blades of Grass is a spinoff. However, you may read Blades first if you wish.

Cascadia Fallen:

1. Tahoma's Hammer
2. Order Divested
3. Spiritus Americae

Blades of Grass:

1. Venom Spear
2. Dragon Unleashed
3. Blood Red Sky
4. Patriot Shield
5. Eye for an Eye
6. Fractured States

My two novellas and the Echoes of the Just trilogy are not part of the Cascadia universe.

Echoes of the Just:

1. Seven Days 'til Mayhem
2. Fourteen Days 'til Chaos
3. Twenty-one Days 'til Anarchy

My coming thrillers will be a mixture of police/mystery action thrillers with a supernatural/spiritual warfare twist! They and any offshoot series will be in their own connected universe!

I worked for the Department of Defense when I wrote Cascadia Fallen. I erroneously believed they may try to punish me for the shipyard sub-plot, so I fictionalized everything, including the names of buildings, ships, and dry-docks. I wanted there to be no mistake I was writing fiction. Yes—the Navy has a history of slapping people on the wrist for "not asking permission first."

As for the false pen name "Austin Chambers," I copied some authors I know in trying to protect my identity for personal reasons. I realized a couple of years into it that it was a fruitless venture. And I'd honestly just rather write in my real name.

I went by P.K. all the way until joining the Navy. I'm reverting back to in the final phase of my life to pay homage to my parents.

Possibly. I have one more series tied to Cascadia Fallen in mind for the future; but I'm not particularly wanting to write it at my current phase of life.

But that doesn't mean I've given up on the prepper-war-disaster themes.

In fact, my coming action-thrillers have an "angels vs demons" twist that could very easily drift toward a true apocalyptic spinoff.

As I've hinted at in some of the other answers...

I'd been leaning toward mysteries for the last couple of years. But the more I read the genre, the more I realized I was trying to chase other authors' audiences in order to find the next level of success.

God has a funny way of moving us...

I've become very enthralled with learning about Near Death Experiences and renewed Christian faith.

My coming books will be about a grizzled cop having an NDE—and then over time, as it comes back to him, learns he's been granted some "gifts" to help him fight evil people... and the demons controlling them.

That's all I can say for now!

I only say these personal things because I want others to know that there's hope.

I have come back to faith in God and a daily relationship with Jesus Christ in the last several months. It is the only thing I've found that has helped me escape deep depression, a worthless sense of self-esteem, and escaping into my head to fantasize because I wished I was someone else.

I spent most of my adult life wishing I was dead. Not because of current family or life circumstances. It was simply a damaged psyche because I grew up in that kind of family.

Now I want to live so that I can lead a fulfilling life of love and forgiveness that might just prove to others that Jesus is real!

Respectfully—No. I will never truly understand your vision, and I will only collaborate with established authors I've built a professional relationship with.

And, I already have to be defensive about "time theft" from many well-meaning people who send me more links and videos than I can take time to look at.

Privacy Policy and Terms of Service exist for two reasons: to keep lawyers rolling in 💰 and to cure insomnia. Seek counseling.